Service-focused Property Management with Happy Landlords and Happy Tenants
Aspire Property Management is rated 4.9/5 on Google with over 700 reviews. We have been managing rentals for 14 years, and we now look after more than 1,200 properties for over 1,000 owners. The reviews come from both our landlords and our tenants, because we are committed to providing an excellent rental experience for both parties. Tenants that are looked after benefit our landlords by staying longer and taking better care of their property. We communicate with tenants as quickly and as clearly as we do with our landlords. If something is requested, we work hard to provide a solution that helps both parties. If a tenant's request is declined, we communicate promptly and explain why.
Judged on customer experience, by the industry
In September 2026 we won Excellence in Customer Experience at the 2degrees Auckland Business Awards, North and West region. It was our third year as a finalist and the first time we have taken out a top prize. The category was sponsored by Barfoot & Thompson, who manage rental properties across Auckland the same way we do, and their director handed us the trophy.
We have no product to sell. What we sell is the way we answer the phone, how quickly we get a leaking tap fixed, whether we give you an accurate rent appraisal, and how a tenant is treated when something goes wrong in their home. Read about the award.
What it costs
Our management fee is 7.5% of the rent collected. You can find the full breakdown of fees on our property management fee page. If you would like to know what your property should be renting for, we can give you a rent appraisal within 24 hours of visiting the property.
Technology that gives our people time back
We use technology so that our people have the most time possible for building relationships with our owners and tenants. A great property management experience involves the right people and technology working together.
What technology does Aspire use?
- Renti, the best platform available for collecting tenant data in accordance with the Privacy Act
- Digital signing on tenancy agreements
- Digital signing and tenant notes on paperless entry inspections
- Tenancy extensions and rent reviews that get approved by you right from your phone
- Full access to your statements, maintenance, and inspections in your online owners portal
- Automated tenancy arrears notices; if your tenant does not pay the rent, we remind them automatically
- A tenant app that allows them to view their rent payments and outstanding invoices directly from their phone, making staying up-to-date straightforward
- Both owners and tenants can view maintenance jobs online as they progress from initiation, contractor attending right through to completion
We also have AI working alongside our property managers on routine work, which is a change worth understanding if you are comparing companies. We have written about what changes when your property manager has AI working alongside them.
Don't pay twice for your maintenance
We do not add a management fee to maintenance bills. We do not charge a percentage on the money that you spend, so we are not incentivised to spend it. If we let you know you need to do maintenance, it is because it is in your property's best interest, not ours. Many property management companies add their management fee to each one of your maintenance bills. Check whether you are being charged this fee, and if you are, consider changing to Aspire.
We adhere to pre-agreed maintenance spend limits. You are notified when we need to spend money at your property. Should the job exceed our spending limit, you will receive a quote to approve. Our policy is that you should have no surprises on your statements.
We have our own in-house maintenance team, so we can quickly attend to maintenance and build up knowledge about your property that no other company can.
Communication is key
We will always update you on anything that happens at your property and we will communicate with you via your preferred method, whether it be emails, text messages or phone calls.
We also update you on any law changes, how they might impact you, and what steps we take to ensure you remain compliant.
We keep our eye on the rental market so we can be getting the best rental returns for you at all times. You will receive our quarterly market updates to your inbox.
Your property manager is always available to answer any questions you may have about your property, the market or future plans for your investment portfolio.
If you want to experience why over 1,000 landlords trust us to look after their rental property, contact us now.
New to owning a rental? Start with our FAQs for first-time landlords, or read about our letting process step by step.
